How do I report warranty issues with my home?

See the warranty repairs section of the Things To Know document for more information.

Are there any neighborhood rules that I must follow?

Yes. The Declaration of Covenants are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets, trash bins, etc. Residents are encouraged to read the Things To Know document for information pertaining to courtesy and safety.  In addition, your Association has Architectural Guidelines with procedures for submitting requests to make exterior changes to your.  These guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your home as well. Violations of these rules may result in action by the Board of Directors, which could include fines, and even placing a lien against your property.

What is the purpose of Hawthorne Management?

Hawthorne Management company is contracted by KeyStone Builders to provide financial, maintenance, and enforcement services such as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity.

What is the purpose of  the Steele Creek Home Owner Association?

Membership in the Home Owner Association is automatic and mandatory.  The Association’s goal is to protect, preserve, and enhance our community by maintaining  all common areas and governing the community in accordance with the Declaration of Covenants and Bylaws.  The HOA is governed by a Board of Directors, elected by the homeowners. The Board of Directors works closely Hawthorne Management to manage services and handle the day-to-day affairs of the Association.

Why do I have to pay HOA dues?

Association dues cover the costs of providing services to the community such as improvements, repairs, landscaping and maintenance of common areas, financial management of Association funds and administrative record keeping.  Dues can be paid online at Hawthorne Management’s website.

What will happen if I do not pay my HOA dues?

Maintenance and management services incurred by the association are dependant upon the timely payment of HOA dues.  Late payments will result in a late payment fee.  In addition, if dues are not paid, the Association has the legal right to proceed with placing a lien on your property.

Meetings

Community and Board meetings are held periodically.  Residents are notified in advance of meetings via mail by Hawthorne Management.  Residents are welcomed to attend Board meetings and encouraged to attend community meetings.

How can I join a committee?

Resident involvement is a must if we are to protect and preserve our neighborhood.  Committees are always open and can benefit from home owner participation whether on a casual or ongoing basis.  Please see the contacts page and email any committee to express your interest in joining, to submit feedback, or to get more information about the committee. 

If my mailbox needs to be replaced, where can I get another one of the same kind?

Contact: CAROLINA MAILBOXES

               9535 Monroe Rd, Ste  130

               Charlotte, NC  28270

               704-845-0850

How do I make a complaint if a neighbor is violating the declarations?

If disputes cannot be resolved through neighborly means, your may report problems to the association by clicking here.

How do I request approval to add a fence, deck, or other improvements to my property?

Visit the HOA documents page of this website for detailed information regarding Architectural Review.

How do I dispose of large items such as furniture and appliances?

Please call 311 to schedule a Bulky Item Pickup.

How do I handle solicitors at my door?

No solicitation signs have been posted at the neighbor entrance. If solicited, be polite and explain door to door soliciting is not welcomed in Steele Creek.  If a solicitor becomes a nuisance, please call 911.

Call before you dig

Call the North Carolina One Call Center at 1-800-632-4949 before you dig holes for fence posts, plants, or other purposes. This free service will locate all underground utilities (electricity, gas, telephone, cable, etc.) in the areas you request.  Remember, IT’S THE LAW !